How to set up an Amazon Hub Locker and pick up an order (2025)

Package thieves can swipe your Amazon package as you watch helplessly from your smart doorbell camera. You can set up an Amazon Hub Locker to ensure nobody steals orders from your porch. It also serves as a safe delivery location if you’re traveling and want something delivered. This guide shows you how to use Amazon Hub to pick up items.

What is Amazon Hub, and how does it work?

Amazon Hub is a partnership between Amazon and local businesses to provide a free and secure location to deliver your packages. Hub comes in two flavors depending on the partnership: Amazon Hub Locker and Amazon Hub Counter. Let's break down the differences between the two services.

Amazon Hub Locker: Secure package delivery in your neighborhood

Amazon Hub Lockers are a cross between a self-service kiosk and the wall of lockers at a gym. The company usually brands them in Amazon blue or yellow, but it also uses gray. There are two types of lockers, depending on whether they have screens or not. Lockers with screens have an embedded touchscreen display, a barcode scanner, a number pad, and a headphone jack for people with vision impairment or low vision.

There are two ways to retrieve your package from lockers with screens. The first is with a six-digit code sent to your email confirming the delivery of your package. Enter the pickup code using the touchscreen on the locker. The locker door opens, and you can grab your stuff. The other way is with a barcode included in the confirmation email. Direct the barcode to the scanner located beneath the touchscreen of the locker. It automatically scans it and opens the locker door.

Lockers without screens use Bluetooth technology, so turn on Location and Bluetooth on your smartphone to allow a connection. Next, open the delivery confirmation email you received and select Start Pickup. Alternatively, launch the Amazon app and go to Your Orders > Track Package > Start Pickup to connect your phone to the locker. Then, select Open Locker to open the locker slot and take out your package.

Amazon Hub Apartment Locker: Orders delivered to your building 24/7

Amazon Hub Apartment Lockers work similarly to the lockers you find in gas stations and grocery stores. Get a pickup code, use it at the locker, and get your package. The in-store Amazon Lockers are exclusively for Amazon deliveries. On the other hand, your mail carrier can use the Apartment Lockers for any package deliveries. They can access them at any hour, not only when the business is open.

Be aware that not only mail carriers have access. If you wait too long to get your package, don't be surprised if your property manager moves it to the office to make room for more proactive residents.

Amazon Hub Counter — Like a Hub Locker but with a human

Amazon Hub Counter provides the same basic service as Amazon Hub Locker but with an intermediary. Instead of a wall of digital lockers sequestering your packages, an Amazon business partner keeps them. You show your email with the barcode to the employee holding your package. The representative scans it and then hands it over. You don't have to pick it up yourself. You can forward your email to a friend or family member, and they can pick it up in your place. No ID is needed.

Both services hold your packages for a few days, after which your package returns to Amazon, and the company reimburses you. Amazon Hub Locker holds packages for three days, while Amazon Hub Counter holds packages for seven days.

There are a few restrictions for Amazon Hub Locker and Amazon Hub Counter, which you can find on the support page. However, if Amazon fulfills your order, and you don't order something over 12 cubic feet, weighs over 30 pounds, or is worth more than $5,000, your item should be eligible for either Amazon Hub Locker or Amazon Hub Counter.

You can also use Amazon Hub Lockers to return orders

Amazon Hub makes returning items easier. You can drop off eligible items at a locker or counter location while returning something to Amazon. If you choose a locker drop-off, it sends you a code that you enter on the locker touch display. On the other hand, if you select a counter drop-off, it sends you a QR code that the store employee scans before taking your package.

Something to note about using Amazon Hub Locker to return items is that there may not be space in the locker for your item. Also, the code Amazon sent you is good at that location for 30 days. After that, you must initiate a new return request.How to sign up for an Amazon Hub Locker, Apartment Hub, or Hub Counter

If you're in the US and you want to get started with Amazon Hub, follow these steps:

1. Go to the Amazon Hub page and enter the area where you'd like to pick up your deliveries.

   

2. When you find a location or two that work for you, click the Add to address book button. Alternatively, go to your address book and click Add Address.

   

3. Instead of entering an address on the Add a new address page, click Or find an Amazon pickup location near you on the address page.

   

4. Select a nearby locker or counter location to add to your delivery addresses.

Amazon Hub Locker is available in the US, Canada, Mexico, the UK, France, Germany, Italy, Spain, Austria, Japan, Australia, and the United Arab Emirates. Amazon Hub Counter is available in the US, Mexico, Canada, the UK, France, Germany, Italy, Spain, Australia, Japan, the United Arab Emirates, Saudi Arabia, and Turkey.

Check the Hub homepage to find out if there's one near you. When you have a locker or counter location in your address book, select that as your delivery address when you finish your order.

Getting someone to pick up your package at an Amazon Locker

If you can't pick up your package, you can have a friend or family member get it for you. Forward them the delivery confirmation email, where they'll find the six-digit pickup code or barcode for lockers with screens and the Start Pickup button for those without. They must turn on Location and Bluetooth and need the latest version of the Amazon App for lockers without screens.

Never leave the house again (unless you want to)

Amazon Locker lets you ship items to a safe location so that you don’t lose expensive packages. Subscribing to Amazon Prime offers even more benefits. If you shop regularly on Amazon, a membership will save you a lot of money in the long run. You can also share the benefits with your family by setting up Amazon Household.